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Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We offer a variety of shipping methods to meet your needs, including standard and express delivery. Depending on the location and vendor, you can select the shipping option that best suits you at checkout. We partner with trusted carriers to ensure safe and timely delivery of your products.
Do You Ship Internationally?
Currently, we only offer free shipping within Pakistan. However, as we grow, we may expand to international locations, international deliveries charges are subjected to the order products, location of the vendor/seller, and the appropriate and secure shipping channel for the recipient address.
How Long Will It Take To Get My Package?
Delivery times depend on your selected shipping method and location. Generally, standard delivery within Pakistan takes between 3 to 7 business days, while express shipping may deliver your order in as little as 1 to 3 business days. Please note that delivery times can vary based on the vendor's location and availability.
Whereas, international deliveries can take up to 15 to 30 days sometimes.
PAYMENT
What Payment Methods Are Accepted?
We offer a wide variety of payment options to make your shopping experience convenient. You can choose to pay with credit or debit cards, online bank transfers, Easypaisa, JazzCash, and other mobile wallet options. Simply select your preferred method at checkout for a smooth, secure transaction.
Is Buying On-Line Safe?
Yes, buying online with us is safe! We prioritize your security and use secure payment gateways and encryption to protect your financial information. Our site follows strict data protection standards to ensure your personal and payment details remain private and secure during every transaction.
Order & Retunrs
How do I place an Order?
To place an order, simply browse our website and add your chosen items to the cart. When you’re ready, go to your cart, review your items, and proceed to checkout. You’ll be prompted to enter your shipping details and select a payment method to complete your purchase.
How Can I Cancel Or Change My Order?
If you need to cancel or change your order, please contact our customer service team as soon as possible. If your order hasn’t been processed or shipped yet, we’ll do our best to accommodate your request. However, once the order is dispatched, changes or cancellations may no longer be possible.
Do I need an account to place an order?
No, you don’t need an account to place an order. You can check out as a guest. However, creating an account allows you to track your orders more easily, save your address for faster checkout in the future, and access exclusive offers.
How Do I Track My Order?
Once your order is shipped, we’ll send you a tracking link via email or SMS. You can use this link to view the status of your package and estimated delivery time. Additionally, you can log into your account on our website and view tracking information in the “My Orders” section.
How Can I Return a Product?
If you need to return a product, please review our return policy to ensure your item qualifies. Then, contact our customer service team for return instructions. Returns must be initiated within the allowed period and must be in original, unused condition with all packaging intact.
Vendor FAQs
How Do I Become a Vendor?
To become a vendor, you can start by signing up on our platform and completing the application process. Once approved, you can set up your store, list your products, and begin selling. For more details on requirements and steps, check our "Become a Vendor" page.
What Are the Fees for Selling on the Platform?
We charge a commission on each sale made through our platform. The percentage varies based on the product category. Other fees may include listing fees or additional service fees depending on your chosen services. Please refer to our vendor terms for a complete fee breakdown.
How Do I Manage My Orders and Inventory?
As a vendor, you’ll have access to a dedicated dashboard where you can view orders, update inventory, and manage product listings. This dashboard also lets you track your sales performance and handle customer inquiries directly.
PAYMENT
What Support Do I Have as a Vendor?
We offer various resources to support our vendors, including customer support, marketing tools, and periodic training on best practices. Additionally, our vendor support team is available to assist you with any issues or questions related to managing your store.
How Do I Get Paid?
Payments are processed after a sale is completed and the return period has expired. Payouts are typically scheduled weekly or biweekly, depending on your agreement. You can track your earnings in your vendor dashboard.
Can I Set My Own Prices and Promotions?
Yes, as a vendor, you have the flexibility to set prices for your products and run promotions or discounts as desired. However, we recommend adhering to competitive pricing to maximize your sales potential.
Order & Retunrs
What Is the Return Policy for Vendors?
Our platform has a standard return policy that applies to all vendors. Customers can return items within the allowed return period. Returned products must be inspected to ensure they meet the return conditions before issuing a refund. As a vendor, you’re responsible for handling returns and updating the product status in your dashboard.
How Do I Promote My Products?
We offer various promotional tools, including featured listings, paid advertising, and seasonal campaigns. You can choose to participate in these programs to increase visibility for your products. Details on promotions are available in your vendor portal.
What Are My Responsibilities as a Vendor?
Vendors are responsible for listing accurate product details, managing inventory, fulfilling orders promptly, and handling returns. Maintaining excellent customer service and a high satisfaction rate is crucial to success on our platform.